iOS

Recommended Steps for iOS

• Restart the Application.
• Restart Your iPhone. 
• Check for any Updates to iOS or iPad. 
• Check for any Updates to your App.
• Off-load the application and reinstall by tapping Settings then General then iPhone Storage. Next, scroll through your applications and click “off-load” on the specific app. Game progress will be saved through the “off-load” feature.

Android

Basic Recommended Steps Android

First steps to take

• Restart your device.
• Open the Google Play Store
• Tap the Menu button, in the top left.
• Select ‘My apps & games.’
• If there is an available update to the Game, you will see a button labeled ‘Update.’

Clearing the app cache

• Open the Settings of your phone.
• Tap the Storage heading to open its settings page.
• Tap the Other Apps heading to see a list of your installed apps.
• Find the application you want to clear the cache of and tap its listing. Then tap Clear Cache.
  • Some Devices may require you to tap the app, then storage, then clear cache