If your PS4, Xbox One, or Nintendo Switch game is crashing, this is most often due to a problem with your game install. To resolve the issue, please follow the steps below:
- Navigate to the game on your dashboard or games library
- Press the Options button on your PS4 controller after highlighting the game
- Select Delete
- After confirming the deletion and allowing the process to complete reinsert the game disc to reinstall the game (if a physical copy of the game) or visit your game library and select the game to download the game again (if a digital copy of the game)
- From the Home menu select "My Games and Apps"
- Select the Games tab
- Highlight the game you are experiencing issues with and press the Menu button on your controller (the button with 3 lines on it)
- Select "Manage Game"
- Your game install and save data will be shown here. From the left side of the screen, highlight your game install and press the Menu button again then select "Uninstall"
- After confirming the uninstall and allowing the process to complete reinsert the game disc to reinstall the game (if a physical copy of the game) or visit "My Games and Apps" from the home menu and select the game from the "Ready to install" section on the right to download the game again (if a digital copy of the game)
If your Nintendo Switch game is crashing, we recommend powering down your system entirely before restarting it and launching the game again.
This is different from putting your system into Sleep Mode, which is the default behavior of the Nintendo Switch.
To turn your system off entirely:
- Press and hold the POWER button at the top of your system, near the volume controls, for at least three seconds
- Select "Power Options" from the menu that appears
- Select "Turn Off"
After allowing the system to turn off for ~30 seconds, please try turning it back on using the POWER button before attempting to play the game again.
If you continue to experiencing crashing after reinstalling the game, please contact Customer Support by clicking "Ask for Help" above.